Have a question? You’re in the right place. Whether you're curious about our candles, shipping details, or what makes soy wax so special, we've gathered answers to our most commonly asked questions.
If you don’t see what you need, we’re always happy to help—just reach out.
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What makes your candles clean-burning?
Our candles are made with 100% soy wax, cotton wicks, and perfume-grade fragrance oils. They're free of sulfates, phthalates, parabens, and other harsh chemicals.
How long do your candles burn?
Our soy candles burn up to 2x longer than traditional candles. A 15oz candle typically burns for 45–55 hours depending on the environment and care.
Are your products vegan and cruelty-free?
Yes. All SOi Co candles and diffusers are vegan, and we never test on animals.
Where are your candles made?
Each candle is hand-poured in California, with sustainable materials and love.
Can I reuse your candle jars?
Absolutely! Our vessels are designed to be repurposed as drinkware, flower vases, or stylish storage once the candle has finished burning.
What kind of fragrances do you use?
We use perfume-quality fragrance oils that are carefully blended for a sophisticated scent experience without the harsh additives.
Do you offer gift wrapping or gift sets?
Yes, many of our collections make perfect gifts—and we offer seasonal gift sets during the holidays. Stay tuned or sign up for email updates.
How long will it take to receive my order?
We typically ship within 2–3 business days. Standard shipping times vary by location, but most U.S. orders arrive within 5–7 days.
Do you ship internationally?
At this time, we ship within the U.S. only. We're working on expanding our reach!
What’s your return policy?
Please inspect your order as soon as you receive it. All orders are thoroughly inspected before packed and shipped to ensure your items arrive in good order.
In the event that your items are damaged during shipment we ask that you contact us within 5 days of receiving your order.
Due to the nature of our business All Sales Are Final. Returns, exchanges or refunds will not be accepted for reasons other than damaged during shipping.
Didn't find what you were looking for? Feel free to contact us at any time!